Support
Write to support@sweatwall.app and a person will read it.
It helps to say which iPhone you have and what iOS version it is running, and — if something went wrong — what you were doing just before it did.
Turning protection off
This never requires support, a membership, or waiting for a reply. Open SweatWall, go to Settings › Turn off all protection. It takes effect immediately, on any plan, and it is free forever.
If the wall is in front of you right now, the Fire Exit on the wall screen lets you straight through.
Common questions
The rep counter is not counting. Hold the phone against your chest — for squats and for sit-ups both. That is what the counter was tuned against, and a phone in a pocket or swinging in a hand will produce a set that does not register. If it still will not count, turn on Manual counting fallback in Settings and count them yourself; the wall opens either way.
The wall is not appearing. Check that Screen Time permission is still granted, and that the apps you meant to protect are still listed under Protected apps. iOS can revoke that permission when Screen Time settings change.
I bought a membership and it is not recognised. Open the plan screen and tap Restore. Purchases are held by Apple against your Apple Account, so restoring works on any device you sign in with.
I want to cancel. Subscriptions are cancelled in the App Store, not in SweatWall — Settings › Your plan links straight there. A Lifetime purchase has nothing to cancel.
Anything else
support@sweatwall.app for anything about the app, and hello@sweatwall.app for everything else — press, a question about the company, or a note about the site.
SweatWall is made by Engineers Space LLC. The FAQ answers what the app does and does not do; there is more detail in the privacy policy and the terms of use.